Audit-approved | Meeting relevant ELICOS Standards 2018, National Code 2018, and ESOS Act 2000

This editable, ready-to-use Student Handbook template is designed for CRICOS-registered colleges delivering ELICOS programs. It includes all the required pre-enrolment information under ELICOS Standard P3 and supports compliance with the National Code 2018 and the ESOS Act 2000.

✅ Successfully passed an ASQA initial application audit in 2024 under the new self-assessment system.

✔️ What’s Included:

• Course structure, fees, duration, and mode of delivery

• Visa compliance details (attendance, academic progress, and address updates)

• Policies on complaints, appeals, behaviour, and academic conduct

• Living in Australia: cost of living, accommodation, safety, and support services

• Work rights and legal protections

• Fully aligned with CEFR levels and ELICOS delivery models

• Delivered in editable Word format for easy customisation

⚠️ Important: Contextualisation Required

Before submitting this document for CRICOS registration or audit, you must contextualise it to reflect:

• The specific ELICOS courses you offer

• Your institution’s unique policies, contact details, and delivery structure

You can do this internally, or access our contextualisation service for a fully tailored, audit-ready version.

🧑‍🏫 Ideal For:

• New providers preparing for CRICOS registration

• RTOs adding ELICOS to scope

• Colleges updating their student pre-enrolment materials to ensure compliance

Audit-Approved | Aligned with ELICOS Standards 2018, National Code 2018 & ESOS Act 2000

This comprehensive and professionally developed document outlines the key policies and procedures for the delivery of ELICOS programs, ensuring compliance with ELICOS Standards P3, P5, P6, and P7. It supports consistent, high-quality delivery across staffing, scheduling, facilities, and teaching resources.

✅ Successfully passed an ELICOS initial application audit under the new ASQA system in 2024.

✔️ Covers:

• ELICOS delivery strategy

• Class Allocation (Maintaining 1:18)

• Educational resources and physical learning environment

• ELICOS-specific staffing requirements and qualification standard

• Sample Course Handbook Checklist included

📚 Compliance Alignment:

• ELICOS Standards 2018 – Standards P3, P5, P6, P7

• ESOS Act 2000 – Part 3 Division 1 Section 21 

🧑‍🏫 Ideal For:

• CRICOS providers delivering ELICOS courses

• RTOs adding ELICOS to scope

• Colleges preparing for ASQA audit or internal review

⚠️ Note: This document must be contextualised before use to match your organisation’s delivery model, staff structure, and facilities. You may customise it in-house or access our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Adaptable for Any ELICOS Course | Aligned with ELICOS Standards 2018 – C1 & P4 and ESOS Act 2000 – Section 21

This professionally developed Assessment Strategy Policies and Procedures document provides a robust, audit-ready framework for assessing students across any ELICOS course. It is flexible and fully customisable for programs such as General English, EAP, HSP, PSP, and other ELICOS programs.

✅ Successfully passed ASQA submission in 2025 and is now offered as a base document for diverse ELICOS courses.

✔️ Covers:

• Formative and summative assessments policy

• Assessment moderation, validation, and feedback practices

• Oversight/moderation procedures for speaking and writing marking

• Academic Progress Record (APR) setup and result recording

• Continuous improvement via teacher/student feedback

• Validation templates, marking rubrics, and survey tools

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standards C1, P4

• ESOS Act 2000 – Section 21

🧑‍🏫 Ideal For:

• CRICOS providers offering any type of ELICOS program

• Colleges preparing for ASQA audits or internal review

• Providers needing a assessment strategy framework

⚠️ Important:
This document is a compliance-ready base, but must be contextualised to match your specific course type, delivery model, and assessment methods. You can adapt it in-house or access our contextualisation service for a tailored version aligned to your curriculum and syllabus.

Audit-Approved | Aligned with ELICOS Standard P1, and National Code Standard 8

This comprehensive Attendance Monitoring Policies and Procedures document provides a fully structured and compliance-aligned foundation for monitoring, recording, and reporting attendance for ELICOS students on student visas.

✅ Successfully passed an ASQA submission in 2025 and is now offered as a foundational policy that colleges can contextualise to reflect their own operations.

✔️ Covers:

• Minimum attendance requirement calculations (80% rule)

• Daily attendance marking protocols and definitions (e.g., late, absent)

• Early warning and intervention processes

• Templates for:

  • Attendance Warning Letter

  • Notice of Intention to Report

  • Confirmation of Report

• PRISMS reporting procedures and appeal pathways

• Role-based procedures for teachers, academic managers, and support officers

• Academic Progress Record alignment for student tracking

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P1

• National Code 2018 – Standard 8

• Step-by-step process for reporting students under ESOS Act 2000 Section 21

🧑‍🏫 Ideal For:

• CRICOS-registered providers delivering ELICOS programs

• RTOs adding ELICOS to scope and needing compliant attendance policies for ELICOS programs

• Colleges updating documentation ahead of ASQA audits for ELICOS programs

⚠️ Important:
This document is provided as a policy foundation. To meet compliance, it must be contextualised to reflect your specific delivery structure, class times, student management system, and escalation process. You may customise it in-house or request our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with ELICOS Standards 2018 Standard P1 and the National Code 2018 Standard 8

This robust and well-structured policy document provides a complete framework for monitoring, recording, and supporting academic progress of students enrolled in ELICOS programs.

Designed for use by CRICOS-registered providers, it helps ensure early identification and support for students at risk, while maintaining academic progress requirements.

✅ Successfully passed ASQA submission in 2025.

✔️ Covers:

• Course progress monitoring aligned with CRICOS enrolment periods

• Structured use of Academic Support and Academic Intervention Strategy (AIS)

• Clear procedures for identifying at-risk students

• Step-by-step process for reporting students under ESOS Act 2000 Section 21

• Templates and procedures for:

  • Academic Support interviews

  • Academic Intervention Strategy (AIS) implementation

  • Academic Progress Record (APR)

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P1

• National Code 2018 – Standard 8

• ESOS Act 2000 – Section 21

🧑‍🏫 Ideal For:

• ELICOS providers preparing for CRICOS registration

• Colleges needing an audit-ready academic monitoring system

⚠️ Important:
This document is provided as a foundational policy. It must be contextualised to reflect your institution’s structure, course types, delivery mode, and internal reporting processes. You may update it in-house or access our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 4 & ESOS Act 2000 – Section 21A

This professionally developed Education Agent Agreement provides the framework for engaging and managing education agents under the ESOS framework.

It ensures that your college meets the requirements for formal agent relationships, monitoring, and reporting, in accordance with Standard 4 of the National Code 2018.

✅ Successfully passed ASQA audit in an initial ELICOS application under the 2024 system.

✔️ Covers:

• Defined agent and provider responsibilities

• Conflict of interest avoidance

• Monitoring and performance review requirements

• Corrective actions and termination clauses

• Obligations under the Agent Code of Ethics and London Statement

• Commission structure and reporting terms

• Template sections for region representation, duration, and signature blocks

📘 Compliance Alignment:

• National Code 2018 – Standard 4: Education Agents

• ESOS Act 2000 – Section 21A

• Migration Act 1958 & Migration Agents Regulations 1998 (referenced)

• Australian International Education and Training Agent Code of Ethics

🧑‍🏫 Ideal For:

• CRICOS providers formalising agent relationships

• Colleges preparing for initial registration or adding new agents

• Institutions seeking a structured, compliant template for agent agreements

⚠️ Important:
This agreement provides a compliant foundation, but must be contextualised to reflect your institution’s course offerings, agent commission structure, and operational practices. You may edit it in-house or access our contextualisation service for a tailored version.

Audit-Approved | Aligned with National Code 2018 – Standard 4 & ESOS Act 2000 – Section 21A

This comprehensive policy and procedure document provides a framework for the recruitment, engagement, and monitoring of education agents in accordance with Standard 4 of the National Code 2018.

It is designed for CRICOS-registered providers to ensure ethical, compliant agent relationships that support overseas student recruitment.

✅ Successfully used in an ASQA ELICOS initial application under the 2024 audit system.

✔️ Covers:

• Formal engagement procedures and agent onboarding

• Monitoring and performance review, including an Education Agent Monitoring Form

• Conflict of interest management and expectations for additional services

• Corrective actions and immediate termination processes

• Education agent application form (Annexure B)

• Alignment with the London Statement and Agent Code of Ethics

📘 Compliance Alignment:

• National Code 2018 – Standard 4

• ESOS Act 2000 – Section 21A

• Migration Act 1958 & Migration Agents Regulations 1998

• Australian International Education and Training Agent Code of Ethics

🧑‍🏫 Ideal For:

• CRICOS-registered providers working with domestic and international education agents

• RTOs or higher education providers adding ELICOS to scope

• Colleges preparing for audit or strengthening compliance systems

⚠️ Important:
This document provides a compliant foundation, but must be contextualised to reflect your college’s agent relationships, monitoring strategies, and internal approval workflows. You may customise it in-house or access our contextualisation service for a fully tailored version.

Audit-Approved | Aligned with ELICOS Standards 2018 – Standard P1, National Code 2018 – Standard 3, and ESOS Act 2000 – Sections 18, 19, 27 & 28

This comprehensive policy and procedure document outlines a framework for managing the admissions and enrolment process for overseas students for CRICOS-registered ELICOS providers.

✅ Successfully passed ASQA audit in 2024 as part of an initial ELICOS registration submission.

✔️ Covers:

• Entry requirements and written agreements

• Tuition payments and refund processes

• PRISMS reporting and compliance responsibilities

• Admissions and enrolment procedures

• Placement test processes and GTE assessment

• Sample application form and offer letter

• Pre-enrolment checklists and written agreement templates

• Detailed responsibilities for admissions, academic staff, and agents

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P1

• National Code 2018 – Standard 3

• ESOS Act 2000 – Sections 18, 19(1)(c–f), 27, 28

🧑‍🏫 Ideal For:

• New providers preparing for CRICOS registration

• Existing colleges formalising or updating admissions procedures for ELICOS students.

⚠️ Important:
This document provides a foundation but must be contextualised to reflect your institution’s course structure, entry requirements, GTE process, and administrative workflow. Customise internally or access our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with ELICOS Standards 2018 – Standards P3.1 (a), National Code 2018 – Standards 1, 2, and 3

This comprehensive document outlines a practical framework for placing overseas students into the correct ELICOS course and level based on their English proficiency.

It ensures consistency across pre-enrolment, admission, and orientation procedures, and supports accurate and ethical placement practices using validated tools.

✅ Successfully used in an ASQA initial ELICOS application under in 2024.

✔️ Covers:

• Entry requirements and eligibility criteria

• Offshore and Onshore Placement Test procedures

• Supervised testing protocols, including speaking, writing, and online grammar/reading components

• Use of official placement test tools

• Step-by-step procedures for admissions and placement on orientation day

• Annexures:

  • Placement Test Supervision Declaration (for Off Shore Placement Test authentication)

  • Placement Test Result Summary template

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P3.1 (a)

• National Code 2018 – Standards 1, 2, and 3

🧑‍🏫 Ideal For:

• CRICOS providers offering ELICOS programs for overseas students

• Colleges conducting onshore or offshore placement testing to identify the English language level for enrolment purposes

• RTOs adding ELICOS to scope or formalising student placement procedures

⚠️ Important:
This policy provides a strong, compliant foundation but must be contextualised to match your college’s courses, testing methods, and intake procedures. You may customise in-house or engage our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 7, and ESOS Act 2000 – Section 21

This policy outlines a framework for managing student transfer requests—both from and to other CRICOS-registered providers—as required by Standard 7 of the National Code 2018.

It supports the delivery of clear, fair, and documented decisions regarding course transfers, while protecting student rights and ensuring provider obligations are met.

✅ Successfully passed ASQA audit under the updated 2024 initial ELICOS application process.

✔️ Covers:

• Transfers from other registered providers (6-month rule and exceptions)

• Transfers to other providers, including compassionate and compelling grounds

• Transfers between courses offered by the provider

• Procedures for students under 18

• Use of supporting forms: Course Variation Form, Letter of Offer, and appeal pathways

• Timeline requirements and record-keeping

• Integrated response through the Complaints and Appeals Policy

📘 Compliance Alignment:

• National Code 2018 – Standard 7: Transfer Between Registered Providers

• ESOS Act 2000 – Section 21

• Supported by links to Standard 3 (Written Agreements) and Standard 8 (Complaints and Appeals)

🧑‍🏫 Ideal For:

• CRICOS-registered colleges managing ELICOS transfers

• Providers updating compliance documents for audit readiness

• Institutions implementing fair and consistent student transfer procedures

⚠️ Important:
This document offers a foundation but must be contextualised to reflect your organisation’s structure, course packaging, and student support policies. You may customise it internally or access our contextualisation service for an audit-ready version tailored to your needs.

Audit-Approved | Aligned with National Code 2018 – Standard 9 & ESOS Act 2000 – Section 19

This detailed policy and procedure document outlines the legal and procedural requirements for managing enrolment variations for overseas students, including deferral, suspension, and cancellation—whether initiated by the student or the provider.

It ensures your college complies with Standard 9 of the National Code 2018 and supports consistent, well-documented decisions in line with PRISMS reporting obligations.

✅ Successfully passed ASQA audit as part of an initial ELICOS application in 2024.

✔️ Covers:

• Deferral and suspension procedures initiated by students (including compassionate or compelling circumstances)

• Suspension or cancellation initiated by the provider (e.g., breach of visa conditions, misbehaviour, or non-payment)

• Impact on CoE and PRISMS reporting

• Appeal rights and internal review obligations

• Course Variation Form and supporting evidence handling

• Student communication protocols and visa guidance

• Step-by-step procedures for documentation, system updates, and notifications

📘 Compliance Alignment:

• National Code 2018 – Standard 9

• ESOS Act 2000 – Section 19 (Provider reporting obligations)

🧑‍🏫 Ideal For:

• CRICOS-registered colleges delivering ELICOS or CRICOS courses

• RTOs adding ELICOS to scope

• Institutions updating or formalising enrolment variation processes

⚠️ Important:
This document provides a strong, audit-tested foundation but must be contextualised to reflect your institution’s procedures, forms, and student management systems. You may customise it internally or engage our contextualisation service for a fully tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 & ESOS Act 2000 – Section 19

This policy outlines the full process for reporting student enrolment changes via PRISMS, in line with the provider’s obligations under the ESOS Act 2000 – Section 19 and multiple clauses of the National Code 2018.

It provides a clear and operational framework for ensuring timely, accurate reporting of academic progress breaches, attendance issues, and enrolment variations such as deferment, suspension, and cancellation.

✅ Successfully passed the ASQA’s initial ELICOS application in 2024.

✔️ Covers:

• When and how to report enrolment changes via PRISMS

• RPL recognition and its effect on course duration and CoEs

• Reporting student visa holders for unsatisfactory academic progress

• Reporting student visa holders for unsatisfactory attendance

• Formal confirmation of report and CoE cancellation notices

• Deferral, suspension, or cancellation process reporting

• Timelines for notifying PRISMS (For underage and adults overseas students)

📘 Compliance Alignment:

• National Code 2018 – Clauses 2.5, 4.1, 8.13–8.15, 9.5

• ESOS Act 2000 – Section 19(1)(c–f)

🧑‍🏫 Ideal For:

• CRICOS providers managing student enrolments and visa reporting obligations

• Colleges formalising their PRISMS reporting procedures for audit-readiness

• RTOs adding ELICOS to scope

⚠️ Important:
This document provides a foundation for PRISMS reporting but must be contextualised to reflect your internal workflows, staff responsibilities, and communication procedures. You can customise it in-house or request our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 2 & ESOS Act 2000

This detailed policy outlines the step-by-step process for recruiting international students, ensuring all pre-enrolment information, placement testing, and entry criteria are managed ethically and transparently. It supports education providers in meeting their obligations under Standard 2 of the National Code 2018 and ensures overseas students can make informed decisions before enrolment.

✅ Successfully passed ASQA audit under the 2024 initial ELICOS application process.

✔️ Covers:

• Pre-enrolment information development and approval process

• Use of compliance forms for marketing and information checks

• Student engagement before formal enrolment

• Placement testing (onshore and offshore)

• Recognition of Prior Learning (RPL) using valid English proficiency evidence

• Reporting course duration changes through PRISMS

• Annexures:

  • Pre-Enrolment Information Guide/Checklist

  • Pre-Enrolment Information Compliance Form

📘 Compliance Alignment:

• National Code 2018 – Standard 2 (Recruitment of an overseas student)

• ESOS Act 2000 – Section 21 (PRISMS reporting)

• Connected to policies on student transfers, admissions, and marketing practices

🧑‍🏫 Ideal For:

• CRICOS-registered colleges onboarding overseas students

• RTOs adding ELICOS or international programs to scope

• Providers ensuring ethical and informed student recruitment practices

⚠️ Important:
This document provides a strong policy foundation, but must be contextualised to reflect your unique intake process, course offerings, and entry requirements. You can customise in-house or request our contextualisation service for a fully tailored version.

Audit-Approved | Aligned with ELICOS Standards 2018 – Standard P8, National Code 2018 – Standard 11, and ESOS Act 2000 (Various Sections)

This comprehensive and operationally-focused document provides a framework for managing the business, financial, compliance, and registration obligations of CRICOS-registered ELICOS providers.

It supports the implementation of an effective organisational structure, continuous improvement model, and evidence-based compliance system required for initial registration and ongoing operation under the ESOS Framework.

✅ Successfully passed ASQA audit under the updated initial ELICOS application system in 2024.

✔️ Covers:

• Business operations and strategic management

• Financial account compliance aligned with ESOS Act Sections 27 & 28

• Organisation structure and staff responsibilities

• Remuneration and HR management aligned with relevant Awards

• Work Health & Safety (WHS) responsibilities and ethical workplace practices

• Sustainability practices and recordkeeping systems

• Fit and Proper Person requirements

• Monthly quality and compliance schedule (Systematic Continuous Improvement Plan)

• Registration requirements under ASQA and PRISMS reporting

• Sample annexures: Meeting Minutes Template & Position Descriptions

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P8

• National Code 2018 – Standard 11

• ESOS Act 2000 – Sections 17, 17A, 19(1)(c–f), 21, 27, 28(1–2)

🧑‍🏫 Ideal For:

• New ELICOS providers preparing for CRICOS registration

• CRICOS colleges requiring a clear, systematic business and compliance framework

• CRICOS colleges building internal quality assurance aligned with ASQA expectations

⚠️ Important:
This document provides a complete and compliant base, but must be contextualised to reflect your unique business plan, staffing structure, and delivery model. You may customise it internally or use our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 10 & ESOS Act 2000

This comprehensive and student-focused policy ensures that all academic and non-academic complaints and appeals are handled fairly, transparently, and in accordance with Standard 10 of the National Code 2018.

It provides a structured process for resolving issues while maintaining student enrolment during the internal and external review process.

✅ Successfully passed ASQA audit in a 2024 ELICOS initial application.

✔️ Covers:

• Informal and formal complaint pathways

• Student rights, timelines, and support access

• Academic and non-academic complaint categories

• Internal appeal procedures and escalation to external bodies (e.g. Ombudsman)

• PRISMS reporting requirements tied to appeal outcomes

• Sample Student Complaints and Appeals Form

• Internal quality improvement via policy and process review

📘 Compliance Alignment:

• National Code 2018 – Standard 10: Complaints and Appeals

• ESOS Act 2000 – Section 19 (including appeals before PRISMS reporting)

• Linked to Standards 8 and 9 (progress and enrolment variation procedures)

🧑‍🏫 Ideal For:

• CRICOS-registered colleges offering ELICOS programs

• CRICOS institutions updating or formalising their student grievance handling process

⚠️ Important:
This document provides a strong and compliant foundation but must be contextualised to reflect your specific course structure, communication protocols, and support procedures. You may customise internally or access our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with ELICOS Standards 2018 – Standard P2 & National Code 2018 – Standards 2, 3, and 6

This clear and visually accessible Orientation Program presentation is designed specifically for ELICOS providers to use on Day 1 before class commencement, helping overseas students understand their rights, responsibilities, course expectations, and how to access support services.

Written in plain English, it supports a smooth transition and meets pre-enrolment information obligations under the ESOS Framework.

✅ Successfully passed 2024 ASQA ELICOS initial application.

✔️ Covers:

• Welcome message and orientation day schedule

• Key contact information (college, emergency, student support)

• ELICOS course structure and outcomes

• Assessment overview: formative and summative timing, test format

• Attendance policy (80% minimum) and intervention stages

• Complaints and appeals pathways (informal and formal)

• Student support services: academic, counselling, first aid, and external referrals

• Free legal and emergency medical contacts

• Safety guidance (college, beach, transport, sun safety, and smoking regulations)

• Australian culture and etiquette tips for smooth adaptation

• Facilities, timetables, and emergency evacuation procedures

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P2: Student Needs (including orientation)

• National Code 2018 –

  • Standard 2: Student recruitment

  • Standard 3: Written agreements and pre-enrolment information

  • Standard 6: Student support services

• ESOS Act 2000 – Sections 19 & 21 (student status and welfare)

🧑‍🏫 Ideal For:

• ELICOS providers conducting orientation before class commencement

• CRICOS-registered colleges preparing ELICOS international students for successful study

• CRICOS colleges seeking a ready-to-use orientation presentation aligned with compliance and student support standards

⚠️ Important:
This presentation provides a strong orientation framework but should be contextualised with your campus contact details, course offerings, and internal referral procedures. Use it as-is or access our contextualisation service to tailor the visuals and content to your brand and delivery model.

Audit-Approved | Aligned with National Code 2018 – Standard 6 & ESOS Act 2000

This comprehensive and practical document outlines the framework for providing academic, wellbeing, and orientation support to overseas students, in alignment with Standard 6 of the National Code 2018.

It ensures that students receive timely, appropriate, and accessible support services during their studies while meeting all compliance obligations under the ESOS Framework.

✅ Successfully passed in an ASQA’s ELICOS initial application in 2024.

✔️ Covers:

• Academic and non-academic support procedures

• Orientation program content, scheduling, and attendance tracking

• Student support staff roles and contact access

• Campus safety and support referral processes

• Managing critical incidents, class exclusions, and students with disabilities

• Appointment and referral procedures (internal and external)

• Annexures: Orientation Attendance Form, Program Checklist, and Schedule

📘 Compliance Alignment:

• National Code 2018 – Standard 6 (Overseas student support services)

• ESOS Act 2000 – Including critical incident and student wellbeing reporting responsibilities

• Linked to Standards 3, 7, 8, 9, and 10 (enrolment, deferrals, progress, appeals)

🧑‍🏫 Ideal For:

• CRICOS providers delivering ELICOS and other international programs

• Providers preparing for audit or enhancing student services

⚠️ Important:
This policy provides a solid compliance foundation but must be contextualised to reflect your specific support team structure, local referral services, and orientation delivery model. Customise in-house or access our contextualisation service for a fully tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 6 & ESOS Act 2000

This document provides a clear and detailed framework for maintaining respectful, safe, and compliant student behaviour across all academic and social settings.

It supports provider obligations under Standard 6 of the National Code 2018, ensuring students understand their rights, responsibilities, and the consequences of misconduct.

✅ Successfully passed ASQA audit as part of a 2024 ELICOS initial registration.

✔️ Covers:

• Student rights, including access to fair treatment, safe learning environments, and cultural inclusivity

• Expectations for behaviour both on and off campus

• Prohibited conduct, including discrimination, harassment, plagiarism, and illegal activity

• College’s response to misconduct: warnings, suspension, cancellation, and referrals

• Commitment to procedural fairness and natural justice

• Step-by-step misconduct investigation and appeals process

• Integration with related policies (e.g. Complaints and Appeals, Deferral and Suspension, Critical Incidents)

📘 Compliance Alignment:

• National Code 2018 – Standard 6: Overseas student support services

• ESOS Act 2000 – Sections 19, 21, 17A, and 8 (parts covering enrolment status and student wellbeing)

• Anti-Discrimination Act 1977 (NSW)

• NSW Work Health and Safety Act 2011

🧑‍🏫 Ideal For:

• CRICOS providers delivering ELICOS or other international programs

• Colleges seeking a consistent approach to student behaviour and discipline

• RTOs adding ELICOS to scope or strengthening student management procedures

⚠️ Important:
This policy provides a compliant and audit-proven foundation, but must be contextualised to reflect your college’s branding, support structure, and student expectations. You can update this internally or access our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 6 & ESOS Act 2000 – Sections 19 and 21

This comprehensive policy outlines a structured, compliant, and student-centred approach to identifying, responding to, and managing critical incidents involving overseas students. It ensures that CRICOS providers meet their duty of care while maintaining alignment with legislative and reporting obligations.

✅ Successfully passed ASQA ELICOS initial application in 2024.

✔️ Covers:

• Definition and categories of critical incidents (e.g. injury, assault, death, missing person, natural disaster, threats)

• Roles and responsibilities of the designated Critical Incident Team

• 24/7 response protocol and coordination with emergency services

• Internal reporting pathways, evacuation procedures, and media management

• Support services for students and staff affected by traumatic events

• Mandatory documentation and PRISMS reporting where applicable

• Detailed implementation checklist for:

  • First 24–72 hours

  • Two-week post-incident follow-up

• Staff training requirements and local emergency contact database

• Templates:

  • Critical Incident Report

  • Incident Record

  • Critical Incident Register

📘 Compliance Alignment:

• National Code 2018 – Standard 6: Student Support Services

• ESOS Act 2000 – Section 19 (student status) & Section 21 (student information)

• Supports institutional compliance with PRISMS obligations and post-incident support delivery

🧑‍🏫 Ideal For:

• CRICOS colleges seeking a clear, structured crisis response policy

• CRICOS colleges preparing for ASQA audits or internal compliance reviews

⚠️ Important:
This document provides a strong and compliant foundation but must be contextualised to your campus structure, staff roles, and emergency service arrangements. You can adapt it internally or access our contextualisation service for an audit-ready, tailored version.

Audit-Approved | Aligned with ELICOS Standards 2018 – Standard P6 & ESOS Act 2000

This comprehensive policy and procedure document provides a systematic and fully compliant staff induction process for CRICOS-registered colleges, ensuring all new academic and non-academic team members are effectively oriented and supported.

The policy aligns with the obligations outlined in ELICOS Standard 2018 P6 and the broader compliance expectations of the ESOS Act 2000.

✅ Successfully passed ASQA audit in 2024 ELICOS initial application.

✔️ Covers:

• Role-specific induction for academic and non-academic staff

• Pre-arrival document verification and employment readiness (incl. WWCC, TFN, Superannuation)

• Day-one induction: campus orientation, compliance briefings, system logins

• Overview of key legislation: ESOS Act 2000, National Code 2018, ELICOS Standards 2018

• Access to and explanation of policies, procedures, and staff handbook

• Mentor allocation and introduction to colleagues

• One-on-one review with supervisor and induction completion sign-off

• Annexures:

  • Staff Induction Checklist

  • Qualification Validation Form

  • Reference Check Template

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P6: Specialist Staff

• National Code 2018 – Standards 6 & 8 (support, monitoring, and records)

🧑‍🏫 Ideal For:

• CRICOS-registered providers onboarding new ELICOS staff

• Colleges formalising their induction processes for audit-readiness

⚠️ Important:
This document provides a compliant, ready-to-implement foundation, but must be contextualised to your organisational structure, roles, and systems. You can adapt it in-house or access our contextualisation service for a fully tailored, audit-ready version.

Audit-Approved | Aligned with ELICOS Standards 2018 – Standard P6 & ESOS Act 2000

This comprehensive document outlines the strategic and systematic approach required to ensure the ongoing professional development of ELICOS academic staff.

Fully aligned with ELICOS Standard P6, it supports the delivery of high-quality education and continuous improvement through structured mentoring, observations, workshops, and external engagement.

✅ Successfully passed ASQA audit in 2024 as part of the ELICOS initial application.

✔️ Covers:

• Internal and external professional development activities

• Structured mentoring for new and less experienced teachers

• Class observation procedures (initial and annual)

• Budget allocation and annual planning for professional development

• Use of pre-observation and class observation forms

• Professional Development Annual Schedule and Attendance Sheet

• Performance feedback and ongoing improvement plans

📘 Compliance Alignment:

• ELICOS Standards 2018 – Standard P6: Specialist Staff

• ESOS Act 2000 – Supporting quality assurance and capability of teaching staff

• Related to induction, monitoring, and continuous improvement obligations

🧑‍🏫 Ideal For:

• CRICOS providers delivering ELICOS programs

• Colleges formalising or enhancing staff professional development systems for ELICOS academic staff

• RTOs preparing for ELICOS scope or maintaining ELICOS audit readiness

⚠️ Important:
This document provides a complete and compliant foundation but must be contextualised to reflect your ELICOS college’s professional development schedule, staff structure, and academic leadership processes. You can customise it internally or use our contextualisation service for a tailored, audit-ready version.

Audit-Approved | Aligned with National Code 2018 – Standard 5, ELICOS Standards 2018 – Standard P2, and ESOS Act 2000

This detailed policy outlines the responsibilities and obligations for managing overseas students under the age of 18.

It ensures CRICOS providers meet all requirements for welfare, accommodation, monitoring, and reporting when accepting responsibility for younger students through a CAAW (Confirmation of Appropriate Accommodation and Welfare).

✅ Successfully passed ASQA audit in an ELICOS initial application in 2022.

✔️ Covers:

• Conditions and procedures for issuing CAAW letters

• Accommodation approval, homestay screening, and regular site visits

• Welfare Guardian nomination, roles, and 24/7 access

• Weekly monitoring interviews, quarterly student surveys, and six-monthly site visits

• Emergency and critical incident management protocols

• Transition support during transfers and enrolment suspension

• Tailored classroom facilities, break scheduling, and web filtering for younger learners

• Required staff training: MUST (Managing Underage Students Training) session

• Comprehensive annexures, including Homestay Compliance Form, Student Surveys, and Monitoring Logs

📘 Compliance Alignment:

• National Code 2018 – Standard 5 (Younger Overseas Students)

• ELICOS Standards 2018 – Standard P2 (Student Needs)

• ESOS Act 2000 – Sections 21 & 19 (PRISMS reporting, enrolment and welfare)

• NSW Children and Young Persons (Care and Protection) Act 1998

🧑‍🏫 Ideal For:

• CRICOS providers enrolling students under 18

• Colleges issuing CAAW letters and coordinating homestay and student welfare

⚠️ Important:
This document provides a strong and audit-tested foundation but must be contextualised to reflect your institution’s homestay arrangements, support roles, and welfare responsibilities. You can customise it in-house or engage our contextualisation service for a fully tailored, audit-ready version.